Shipping Policy

Masswear Uniform manufactures custom uniforms to order, so every shipment is made up of garments produced specifically for your team. This policy explains when your order ships, how it is delivered, what it costs and what to do if something goes wrong in transit.

We ship pre-production samples, small orders and bulk uniform programs to businesses, schools, clinics, hotels, sports clubs and organizations across the United States and internationally.

Your order ships once production is complete. Production starts after you approve your digital mockup (or physical sample) in writing and payment or deposit has been received. Typical production times are:

• Pre-production samples: 5–7 business days.
• Standard bulk production: 3–4 weeks.
• Rush production: around 2 weeks (additional charges apply).
• Orders over 1,000 pieces may need an additional 1–2 weeks.

Production time and shipping time are separate. Your quote and order confirmation show the expected dispatch date for your order. Late artwork approvals, size list changes or payment delays move the dispatch date back.

Our Shipping Partners

We ship with DHL, FedEx and UPS. Every shipment is fully tracked, and we choose the partner that offers the best speed and reliability for your destination.

Methods & Delivery Times

We choose the shipping method with you based on your order size, deadline and budget. Delivery times start from the day your order is handed to the carrier:

• Express courier: 3–5 business days. Used for samples, small and medium orders and time-sensitive deliveries.
• Standard courier / ground: 5–10 business days. A lower-cost option for orders without a tight deadline.
• Air or sea freight: available for very large bulk orders. Transit time is confirmed in your quote, as it depends on the destination and customs clearance.

Delivery times are estimates provided by the carrier. Weather, customs inspections, peak season volumes and local carrier delays can extend them. If you have a fixed event date or launch day, tell us when you request your quote so we can plan production and shipping around it.

Because bulk orders vary widely in weight and volume, shipping is calculated for each order based on:

• The number of garments and the total carton weight and size.
• The delivery destination and the number of delivery addresses.
• The shipping method and speed you choose.
• Any special handling, such as liftgate delivery or scheduled delivery appointments.

The shipping cost is shown on your quote and invoice before you pay, so there are no surprise charges. If you prefer to use your own courier account or freight forwarder, let us know and we will prepare the shipment for collection.

We ship internationally. For orders shipped outside the United States, import duties, taxes, customs clearance fees and brokerage charges are the responsibility of the recipient unless your quote states otherwise.

We provide the commercial invoice and packing list your customs broker needs. Delays caused by customs inspections or unpaid duties are outside our control and do not qualify for a refund of shipping charges.

Many uniform programs serve more than one site. On request, we can split your order and ship to several branches, departments or locations, with each carton labeled for its destination.

• Send us the address list and the quantities and sizes for each location before production is complete.
• Each additional delivery address is charged at its own shipping rate, shown on your quote.
• Partial shipments (for example, shipping finished sizes first) can be arranged for urgent orders.

Every bulk order is packed to protect the garments in transit and to make distribution easy:

• Garments are folded and packed in protective bags, grouped by style and size.
• Each carton is labeled with its contents and size breakdown, plus a packing list with the shipment.
• Individual bagging, name or size labels on each bag, and packing by employee or department are available on request.

Track Your Order on Our Website

You can follow your order at any time on our Track Your Order page. Enter the order number from your confirmation email to see production, payment, dispatch and delivery updates in one place. If you have a Masswear account, your orders and their status are also listed in your account.

Carrier Tracking

When your order ships, we email you the carrier (DHL, FedEx or UPS), the tracking number(s) and the number of cartons, so you can also follow the delivery on the carrier's website. For multi-location orders you receive tracking for each shipment.

If you need help with an active delivery, call +92 3177367253 or email [email protected].

Please double-check the delivery address, contact name and phone number before your order ships. Masswear Uniform is not responsible for delays, extra charges or losses caused by an incorrect or incomplete address supplied by the customer. Address changes after dispatch may incur a carrier fee.

When your order arrives:

• Count the cartons against the number shown in your shipping email.
• Note any visible damage on the carrier's delivery receipt before signing.
• Open and check the garments as soon as possible, ideally on the day of delivery.

If a shipment arrives damaged or cartons are missing, contact us within 48 hours of delivery with your order number and photos of the cartons and affected garments. Keep the original packaging until the claim is settled.

If tracking shows a package as delivered but you cannot find it, check with your reception, mailroom or neighbors and wait 24 hours before reporting it. We will open a claim with the carrier and replace or refund the affected items once the claim is approved, as described in our Return & Refund Policy. If you arranged your own courier or freight forwarder, claims must be made directly with that carrier.

Shipping questions can be sent to our team at [email protected].

Address: Sialkot, Punjab, Pakistan
Phone: +92 3177367253